Terms and Conditions

Our Guarantee

The Cake Company will provide a professionally decorated dessert promptly as outlined in the invoice or contract. It is our guarantee that flavors, colors, and general design elements will be met as outlined in the invoice or contract. If you are not satisfied with your order, please let us know at the time you receive your order. Once your order is accepted, refunds will not be considered. 

Allergy Warning

Please be aware that although The Cake Company follows strict processes to avoid cross-contamination there is still a risk of the presence of an allergen. 

Refund Policy

The Cake Company will not offer refunds or exchanges for custom orders that meet our quality standards once an order has been picked up/delivered and “accepted” by you or another designated party. Additionally, under no circumstances will The Cake Company provide a refund in excess of the cost of the order. All orders are the responsibility of the customer once it leaves our possession. Refund requests due to decorating style, color shade, or general decoration design will not be honored or considered. We only give refunds if the product does not meet the flavor, size, and general description detailed above.

Flavor and texture is subjective. Refunds requested due to flavor or texture after order has been accepted and picked up will be at the sole discretion of The Cake Company.  The Cake Company may consider a store credit if the product is brought back to us and the quality of the flavor or texture is determined not to meet our standards within 24 hours of your event. Please note, we do taste our cakes daily to insure the highest quality. Quality determination is solely at the discretion of The Cake Company. Our cakes are baked from scratch and need to be kept out at room temperature for at least an hour prior to serving. Keep in mind, variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.

Design Variations

Although we make every attempt to provide an exact design and to match colors, custom cakes are  works of art. It may not be possible to match an exact shade of a color, but we will come as close as possible. The final product may be subject to slight variations..We do not offer discounts or refunds if the exact shade of color is not achieved.  In the event that a major variation needs to be made The Cake Company will communicate this to the customer and seek a re-design approval.

Care and Handling

The Cake Company is not responsible for any damage to the order after pick-up or after setup is complete.  The customer is responsible for providing an appropriate and secure table and environment for the order.  Cakes are heavy and require a sturdy table, and optimal room temperature of 75 degrees or below.                             

If you or your designated party is to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves the possession of The Cake Company.

• In the case of fresh flower usage on the order, the responsibility of the flower safety and safe food practices will rest with the florist and not with The Cake Company. The person placing this order should obtain a notice of plant safety, in question, from the florist.
• The Cake Company is not responsible for any damage to the order caused by the placement of flowers by another party or other items on the order.

Deposits, Payments, and Cancellations

A deposit of 30% and a signed contract is required to consider this an order and contract for services to be rendered.  The remaining balance is due ten (10) business days prior to the pickup/delivery date. Any changes to this order must be made no later than ten (10) business days prior to pickup/delivery. Any changes requested after the signing of this contract cannot be guaranteed and may be subject to additional charges.

All deposits are non-refundable. There will be no credit given for orders cancelled inside of ten (10) business days. For cancellations with more than ten (10) business days’ notice, credit may be given for a future order, less the fair market value of items that cannot be re-used.  This offer is subject to the date being available.

If full payment is not received ten(10) days before the due date, the order may be cancelled.

Delivery Terms

The delivery time will be confirmed two (2) business days before your event date. Cakes may be setup 1-3 hours before the event. For outdoor events, we try to setup as close to the event time as possible, which may limit design options. 

The Client must disclose any adverse road hazards and/or obstacles that may hamper the delivery and quality of finished products.  In the case of an unavoidable occurrence, such as an act of God, a car accident, poor road conditions, or dropping of cake during delivery — The Cake Company cannot be held liable for more than the price of the cake described in this order.

If the customer or other designated party is not available to receive the delivery, a re-delivery fee will be required at the time of receipt of goods and services. 

Photographing and Marketing

We respect the privacy of our clients. We will not disclose the identity of clients (photographs of people, last names, event details, contract details) without permission. We do however, reserve the right to photograph baked goods and use those photos on our website, social media, or marketing materials. We also reserve the right to use any photographs for display or promotion without compensation to you.